Home / Privacy Policy
Medical Trust Hospital (“we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information of all patients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.medicaltrusthospital.com or avail any of our medical services.
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Age, gender, and date of birth
- Contact information (phone number, email address, address)
- Appointment details
- Medical history and health-related information
- Insurance details (if applicable)
Non-Personal / Technical Information
- IP address
- Browser type and device information
- Pages visited and duration
- Cookies and tracking technologies
How We Use Your Information
We use collected information for:
- Scheduling appointments and delivering medical services
- Patient record management
- Providing test results, reports, and follow-up care
- Improving website functionality and user experience
- Processing payments and insurance claims
- Responding to inquiries and customer support
- Ensuring medical safety, legal compliance, and audit purposes
- Sending service updates, reminders, and health-related notifications (with consent)
Sharing and Disclosure of Information
We do not sell or rent your personal information.
We may share your information only in the following cases:
- With your explicit consent
- With doctors, healthcare staff, or labs for treatment purposes
- With insurance companies for claims processing
- With third-party service providers (e.g., diagnostic labs, appointment tools)
- When required by law, court order, or government authorities
- For emergency medical situations
All third parties are bound by confidentiality and data protection agreements.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember user preferences
- Improve website performance
- Analyze visitor interactions
You may disable cookies through browser settings, but some features may not work properly.
Links to External Websites
- Our website may contain links to third-party websites.
- We are not responsible for the privacy practices, content, or security of these external sites.
- We encourage you to review their privacy policies separately.
Patient Rights
As a visitor or patient, you have the right to:
- Access your medical records
- Request corrections to inaccurate information
- Withdraw consent for communication
- Request deletion of non-medical data (where legally applicable)
- Ask how your data is used or shared
For any such requests, please contact us using the details below.
Children’s Privacy
We do not knowingly collect personal information from children under 16 without parental consent.
If you believe such data has been collected, please contact us for immediate removal.
Changes to This Privacy Policy
Medical Trust Hospital reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date.
Contact Us
For questions, clarifications, or requests related to privacy and data protection, please contact:
Medical Trust Hospital
39/4425, Medical Trust Hospital Road, Kochi, Kerala
Phone: +91 484 2358001
Email: info@medicaltrusthospital.org
Website: www.medicaltrusthospital.com
